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What Happens If My Mover Doesn’t Show Up On Moving Day?

Cowboy Moving & Storage has been helping Coloradans with all of their moving needs since 1968.

Whether you’re moving to a 600 sq. foot apartment or a 5,000 sq. foot home, moving can be stressful. There are so many things to do: schedule a moving van, turn utilities on and off, put in a change of address, get new insurance… but what happens if your moving company doesn’t show up on moving day?


The moving experts at Cowboy Moving & Storage put together this list of things to do if your moving company doesn’t show up.


1.   Don’t Panic.


2.   Contact Your Moving Company Immediately. Try to contact them by phone. Check your contract for a phone number or look at their website for other contact information. They just might be running late instead of not showing up at all.


3.   Document Everything. Make sure you have records of all communication with the moving company. When you leave voicemails, be sure you leave the date and time you are calling. The more documentation, the better it will be if you need to escalate the situation or explore legal proceedings.


4.   Don’t Just Sit There. Call other local, reputable moving companies to see if they can help you last minute, or explore hiring a moving van yourself.


5.   Look At Your Contract. Check out what the terms and conditions of your moving contract are. You may be entitled to compensation or there might be penalties for delayed or missed services.


6.   File A Complaint. If your moving company doesn’t respond to your texts, phone calls or emails, file a complaint with the Better Business Bureau and your state’s moving association. Share your experience on social media sites so others don’t find themselves in your same situation.


7.   Talk To An Attorney. If you’ve experienced significant financial or emotional harm when the moving company didn’t show up, contact an attorney.


8.   Did You Pay A Deposit? If so, contact your credit card company and explore the possibility of a chargeback.


9.   Talk To A Moving Expert. It’s best to do business with an experienced mover with a long history of satisfied customers. Cowboy Moving & Storage has been helping Coloradans with their commercial and residential moves since 1968. The family owned and operated company is well respected. It has the newest fleet of moving vans and trucks in Colorado, and all employees are screened for drugs and alcohol use.

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